Frequently Asked Questions

Everything you need to know about our premium audio and video solutions.

Where does Hollyland Europe GmbH ship from?

All orders are dispatched directly from our warehouses within the European Union to ensure fast delivery and no additional customs duties for EU customers.

What is the standard warranty period for your products?

We offer a comprehensive 24-month warranty on all electronic devices, covering manufacturing defects and hardware malfunctions under normal use.

Can I return a product if it does not meet my expectations?

Yes, we offer a 14-day return policy. Products must be returned in their original packaging with all accessories included to qualify for a full refund.

Are your wireless systems compatible with my existing camera gear?

Most Hollyland wireless video and audio systems are designed with universal HDMI/SDI and 3.5mm interfaces, making them compatible with major brands like Sony, Canon, and Blackmagic.

How do I update the firmware on my Hollyland device?

Firmware updates can be performed via the HollyView mobile app or by downloading the latest version from our support section and using a USB drive.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible payment options across Europe.